Frequently asked questions
For IT and security
Does this work with on-premises Exchange as well as Exchange Online?
Yes. The connection method differs, and we confirm it with your administrators during the assessment based on your version and network setup.
What access do you need?
Read-only access to named mailboxes and date ranges, through a service identity your administrators create and control. You can narrow or revoke it at any time.
Is our email used to train Claude?
Under Anthropic’s commercial terms, data sent through the API is not used for model training by default. We confirm the exact terms that apply to your agreement, and record the retention settings in writing before work begins.
Do you keep copies of our email?
Only what the workflow needs, for as long as the project needs it. We agree retention and deletion terms up front, and delete working data at the end of the engagement unless you ask us to keep it.
Can we run it inside our own cloud environment?
Often yes. Many clients prefer processing in their own cloud account. We’ll go over the options during the assessment.
For legal, compliance, and business teams
How accurate are the results?
It depends on the question and the mail. That’s why every pilot includes a validation step: your reviewers check a sample, and we report what was found and what was missed. Findings link back to the source messages so a person can verify them.
Can it read attachments?
It can read common formats such as PDF, Word, Excel, and images of documents. We test your actual attachment types during the pilot, since scanned or unusual files can need extra handling.
What about privileged or personal messages?
Privilege and privacy handling are decided with your counsel before indexing. We can exclude mailboxes, folders, or senders, and route flagged messages to a lawyer for review.
Is this a replacement for an eDiscovery platform?
No. It complements one. Claude is useful for reading threads in context and surfacing findings, while eDiscovery tools handle legal holds, defensible collection, and production.
Can it be used to monitor employees?
We only take on purposes your organization has approved and documented, such as contracts, compliance, investigations, and process improvement. We don’t build covert surveillance of individuals.
About working with us
How long until we see results?
Most pilots deliver first findings within a few weeks of access being granted. The assessment sets a timeline based on your archive size and approvals.
Will our team be able to run it without you?
That’s the goal of the pilot. We hand over documentation and training. The managed program is there if you’d rather not run it yourselves.